FAQs

1. What locations do you ship to, and how long does delivery take?

We offer worldwide shipping. For orders within India, delivery typically takes 1 to 3 business days once dispatched. For international orders, it may take around 7 to 10 business days, depending on your country and local customs processing. Once your order is shipped, you’ll automatically receive a tracking number via email and SMS to monitor your package’s journey.

2. Where is Taraasha based, and can I visit your store?

Taraasha is proudly based in Mumbai, Maharashtra, where we have a boutique store. We would love for you to visit! To schedule an appointment, simply call us at +91 9920328921. You can also use the store locator link on our Contact Us page to find our exact location. If you need assistance, feel free to call, and our team will be happy to provide directions.

3. Do you offer Cash on Delivery (COD), and are there any benefits to prepaying?

Currently, we do not offer Cash on Delivery (COD) as a payment option. However, prepaying for your order ensures a smoother and quicker processing time, allowing us to ship your jewellery without delay.

4. How can I track my order after it has been shipped?

We work with trusted courier partners to ensure your order reaches you safely. Once your order is shipped, you’ll receive an email with tracking details. You can also track your order anytime by logging into our website and checking your order status.

5. What payment methods are available for my Taraasha purchase?

Taraasha offers a variety of secure payment options, including Credit Cards, Debit Cards, Net Banking, Wallets, UPI, and PayPal. Rest assured, all payment details are kept confidential. We use SSL encryption technology through trusted payment gateways to protect your sensitive information during transactions.

6. Do you offer customization options?

Yes, we do! Our customer service team is ready to assist you with any customization requests. Feel free to call or message us at +91 9920328921, and we’ll be happy to guide you through the process.

7. What materials are used in your jewellery?

For our gold jewellery, we use brass as the base material, coated with a 24 KT gold micron finish to ensure a long-lasting, high-quality appearance. For our silver jewellery, we use 925 hallmark silver, known for its purity and durability, making each piece both elegant and lasting.

8. Are there any hidden charges?

No, there are no hidden charges. The price listed on the product is the final price.

9. How can I care for and protect my jewellery?

To keep your jewellery looking beautiful, store it in an airtight container when not in use—zip lock bags work well for this. A tarnish-proof storage box with individual compartments is ideal. Avoid contact with rubber bands or other rubber products, as the sulphur can cause tarnishing and corrosion. Always remove your jewellery before applying perfume, lotions, or scented products, as chemicals can damage the finish. For gold-plated jewellery, avoid wearing it in the shower or while swimming, as chlorine can permanently discolor or damage the plating. To clean your jewellery, gently use a soft polishing cloth—avoid over-polishing, as it can harm the surface.

10. Is it safe to use my credit card on Taraasha.com?

Yes, shopping at Taraasha.com is completely safe. We prioritize your online security and use the latest SSL encryption technology to securely transmit and store your personal and payment details. All transactions are processed through a secure checkout system. For added protection, we will verify that the billing address you provide matches the one on file with your credit card company. Additionally, you have the option to securely store your credit card details for faster, hassle-free future purchases.